Shipping Policy

Shipping Policy

At Fexavora, we are committed to providing clear and dependable shipping information to ensure a smooth delivery experience for our customers.

We cooperate with reliable logistics providers and fulfillment partners to process and deliver orders efficiently.

Order Processing Time

Orders are generally prepared within:

1–5 business days after payment confirmation.

Processing time begins once your payment has been successfully verified.

Preparation times may vary depending on factors such as:

  • Order volume;
  • Seasonal demand;
  • Promotional activities;
  • Product availability;
  • Other circumstances affecting order preparation.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Estimated Delivery Time

After shipment, the estimated delivery timeframe is:

10–20 business days

The total delivery period includes:

  • Order processing time;
  • Shipping transit time.

Actual delivery times may vary depending on:

  • Shipping destination;
  • Local delivery services;
  • Customs clearance procedures;
  • Carrier performance;
  • Circumstances beyond our reasonable control.

Shipping Fees

Fexavora currently offers standard shipping options.

Standard Shipping Fee:
$34 USD

The final shipping cost will be displayed during checkout before you complete your payment.

Fulfillment and Shipping Locations

Orders may be processed and shipped from our facilities or trusted fulfillment partners depending on:

  • Product availability;
  • Inventory location;
  • Customer delivery destination.

Because fulfillment arrangements may vary based on stock levels and logistics requirements, we do not guarantee that every order will be shipped from a specific location.

Tracking Your Order

Once your order has been shipped, a confirmation email with tracking information will be sent to you.

Please note that tracking updates may require some time to appear after the package leaves the fulfillment facility.

If you have any questions regarding your shipment, please contact our customer support team.

International Shipping

Fexavora provides international shipping options where available.

Shipping availability may depend on:

  • Destination restrictions;
  • Carrier availability;
  • Local regulations;
  • Other logistical conditions.

If delivery to your location is unavailable, our support team will contact you with possible solutions.

Delayed or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us for assistance.

Please provide:

  • Order number;
  • Tracking number;
  • Relevant delivery information.

Our team will review the situation and provide assistance based on the available information.

Changing Your Shipping Address

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be requested before the order enters processing or shipment preparation.

Once your order has been shipped, we may be unable to modify the delivery address.

Shipping Information Accuracy

Your shipping address may be different from your billing address.

Customers are responsible for ensuring that all shipping details entered during checkout are complete and accurate.

Fexavora is not responsible for delays or delivery issues caused by incorrect address information provided by customers.

Order Processing Schedule

Orders are processed on regular business days.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

Contact Information

For questions regarding shipping, delivery, or order assistance, please contact us:

Brand Name:
Fexavora

Company Name:
Shanghai Qingqinghua Trading Co., Ltd.

Customer Support Email:
service@fexavora.com

Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China