Privacy Policy

Privacy Policy

Thank you for visiting Fexavora, operated by Shanghai Qingqinghua Trading Co., Ltd. (referred to as “Fexavora,” “we,” “us,” or “our”).

At Fexavora, we value your privacy and are committed to handling your personal information responsibly while providing a safe, transparent, and convenient shopping experience.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you browse our website, purchase products, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Company Information

Brand Name:
Fexavora

Company Name:
Shanghai Qingqinghua Trading Co., Ltd.

Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China

Customer Support Email:
service@fexavora.com

Information We Collect

The type of information we collect depends on how you interact with our website and services.

Information You Provide to Us

We may collect personal information when you:

  • Place an order;
  • Contact our customer service team;
  • Subscribe to updates or marketing communications;
  • Participate in promotions, surveys, or other activities;
  • Provide information through our website.

This information may include:

  • Name;
  • Email address;
  • Shipping address;
  • Billing information;
  • Payment-related details;
  • Order information;
  • Customer service records;
  • Other information you choose to provide.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through technologies such as cookies, pixels, log files, and similar tools.

This information may include:

  • IP address;
  • Browser information;
  • Device details;
  • Operating system;
  • Pages visited;
  • Website activity;
  • Referral sources;
  • Shopping behavior.

We may use this information to:

  • Maintain and improve website functionality;
  • Monitor website performance;
  • Understand customer preferences and behavior;
  • Improve our products and services;
  • Provide more relevant content and marketing experiences.

Information Received From Third Parties

We may receive information from trusted third-party service providers, such as:

  • Payment processing providers;
  • Analytics services;
  • Marketing platforms;
  • Advertising partners.

This information may help us:

  • Complete transactions;
  • Improve website performance;
  • Understand customer interactions;
  • Provide better services and experiences.

Third-party providers handle information according to their own privacy policies and applicable regulations.

Analytics and Advertising Technologies

We may use third-party tools to analyze website activity and improve our services.

These technologies may include:

  • Cookies;
  • Tracking pixels;
  • Web beacons;
  • Similar technologies.

Third-party service providers maintain their own privacy practices, and we do not control how they independently process information.

Cookies

Cookies are small data files stored on your device that help us improve website functionality and provide a better user experience.

We may use different types of cookies, including:

Essential Cookies

These cookies support important website functions, such as:

  • Shopping cart features;
  • Checkout processing;
  • Website security.

Analytics Cookies

These cookies help us understand website usage and improve performance.

Preference Cookies

These cookies remember your settings and preferences for a more personalized experience.

Advertising Cookies

These cookies help measure advertising effectiveness and provide more relevant advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Browser Privacy Preferences

Some browsers provide privacy settings or signals, such as “Do Not Track” requests.

Because there is currently no universally accepted standard for handling these signals, our website may not respond to all browser privacy settings.

Where required by applicable laws, we will process privacy-related requests according to relevant requirements.

Advertising Choices

You may manage your personalized advertising preferences through available privacy tools, browser settings, or advertising platform controls.

Please note that disabling personalized advertising does not prevent all advertisements from being displayed. You may still receive general advertisements.

Data Protection and Security

We take reasonable measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or electronic storage can guarantee complete security.

Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time due to changes in our services, business operations, legal obligations, or privacy practices.

Any updated version will be published on this page with the revised effective information where applicable.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Brand Name:
Fexavora

Company Name:
Shanghai Qingqinghua Trading Co., Ltd.

Customer Support Email:
service@fexavora.com

Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China