Return & Refund Policy
Return & Refund Policy
At Fexavora, we strive to provide every customer with a smooth and satisfactory shopping experience. If your purchase does not meet your expectations, please review the return and refund conditions outlined below.
Order Cancellation
You may request to cancel your order before it has entered the processing or shipment preparation stage.
If your cancellation request is approved, the payment will be refunded to your original payment method.
Once an order has been processed, fulfilled, or shipped, cancellation requests may no longer be accepted.
To request an order cancellation, please contact us as soon as possible:
Email:
service@fexavora.com
Return Eligibility
Customers may request a return within 30 calendar days after receiving the product.
To be eligible for a return, the item must:
- Remain unused and in its original condition;
- Include original packaging and any included accessories where applicable;
- Include valid proof of purchase or order information.
Before returning any product, please contact our customer support team for approval.
Returns sent without prior confirmation may not be accepted.
How to Submit a Return Request
To begin a return request, please contact our support team:
Email:
service@fexavora.com
Please include the following information:
- Order number;
- Product name;
- Reason for the return request;
- Photos or videos of the product if necessary.
After reviewing your request, our team will provide the next steps and return instructions.
Return Address
Please do not send returned items directly to our registered business address.
Once your return request has been approved, we will provide the correct return address and detailed return instructions.
Return Shipping Costs
For returns caused by personal preferences, including:
- Ordering the wrong product;
- Changing your mind;
- Personal preference reasons;
customers are responsible for the return shipping costs.
For products that are:
- Damaged upon arrival;
- Defective;
- Incorrectly shipped;
- Significantly different from the product description;
Fexavora will review the situation and provide an appropriate solution, which may include a replacement, refund, or return support at no additional cost.
Refund Process
After the returned item has been received and inspected, we will review the return condition and notify you of the refund result.
If approved, refunds will be issued to the original payment method within:
5–10 business days after the returned product has been received and approved.
Please note that the actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Delayed or Missing Refunds
If your refund has not arrived within the expected timeframe, please:
- Check your bank or payment account again;
- Contact your payment provider for further information;
- Reach out to our customer support team if the issue continues.
Email:
service@fexavora.com
Contact Information
For questions regarding returns, refunds, or customer support, please contact us:
Brand Name:
Fexavora
Company Name:
Shanghai Qingqinghua Trading Co., Ltd.
Customer Support Email:
service@fexavora.com
Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China